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Any person who is an employee of the Company
or receiving services directly/indirectly from the Company is eligible for
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protection under this Policy. Ordinarily it
will not cover personal grievances of employees except under special circumstances
like mental/physical harassment.
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Documentary/circumstantial evidence is required
to be furnished for complaint recognition.
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Any person aggrieved by the services of the
Company or any employee of the Company and has a grievance may make a
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complaint. Complaints/Disclosures against
Segment Heads or MD & CEO of the Company will be referred to the Audit Committee.
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All Reported disclosures shall be addressed
to the Head-Risk, Compliance & Technology.
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Adequate care shall be taken to keep the identity
of the Whistle Blower confidential. The Reported disclosures shall be
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made in writing and should contain the following
details –
i) Name and address of Whistle
Blower.
ii) Nature and facts of reported disclosures.
iii)Impact / effect on the Company.
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On receipt of the reported disclosure, a preliminary
investigation shall be carried out by the Head-Risk, Compliance &
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Technology and based on such preliminary investigation
the grievance will be resolved.
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If the complaint is lodged with the Audit
Committee, the Committee shall nominate an investigation officer to investigate |
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the facts given in the Reported disclosure.
The procedure of the investigation shall be decided by the Audit Committee or the
Investigation officer, if so authorized by the Audit Committee.
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The person/s alleged to be involved in the
unethical or improper practice shall co-operate with the Investigation
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officer/Committee and shall have an opportunity
to be heard and shall have a right to consult other persons of their choice, other
than the investigating officials, at their own cost.
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The Investigation Officer/Committee shall
complete their investigation within a period of 45 days or within such extended
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time as may be granted by the MD & CEO/Audit
Committee and shall submit their report to the MD & CEO/ Chairman of the Audit Committee.
Decision on further disciplinary action to be taken based on such report shall be
taken by the MD & CEO/Audit Committee within 30 days from the date of submission
of the report.
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The MD & CEO/Audit Committee shall decide
if the outcome of such investigation shall be made public, keeping in view
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the best interest of the Company.
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